It’s hard to find anyone who hasn’t been on a video conference meeting for work in the last two years. In fact, most people have multiple such meetings per week (or even per day) to make up for all that time we don’t get to spend together in the office, sharing ideas, camaraderie, and germs.
Video conferencing services have become an everyday part of life, so we decided to ask the PCMag audience about their favorite office tools for staying face-to-face, yet without getting in each others’ faces. The answer below probably won’t surprise anyone, especially those of us using the verb-form of the vendor named below.
Video Conferencing Software 2022
Do you go to online video meetings, or do you simply Zoom? For many people, Zoom Meetings is now part of everyday life. It became a major player in video conferencing when the pandemic broke out in 2020. That’s reflected in the vast majority of our readers rating Zoom Meetings. What’s more, they give it top marks when it comes to both overall satisfaction (8.4 out of 10) and in likelihood to recommend it (8.5).
Zoom is either the top brand or tied for the top in all but three of our drill-down categories. People find Zoom lacking when it comes to mobile support (get to work on improving those apps, Zoom). Many think that Microsoft Teams—arguably Zoom’s biggest direct competitor in the office—does better when it comes to offering meeting recordings and automatic transcriptions of what was said. Microsoft’s service also ties with Zoom on cost/value (8.2), hosting meetings (8.6), and text chat options (8.4).
Zoom’s major strengths are its reliability (that 8.7 indicates serious up-time) and the ability to easily join a meeting (8.8), something anyone who’s had trouble logging into a video chat knows well. All too often, you’re left hanging, forced to download new software, and so on. That doesn’t happen with Zoom.
Google Meet is the second-place vendor in this survey, squeaking ahead of Microsoft Teams when it comes to overall satisfaction (8.2 over 8.1). It also has a higher likelihood of being recommended than Teams (8.0 over 7.7). Meet shines brightest when it comes to ease of use (8.4, tying with Zoom) and joining meetings (8.7). However, in other categories, Google Meet is typically below the scores of both Teams and Webex. That means if you’re going to eschew Zoom, look at the categories you believe are most important before picking a new video conferencing tool.
Zoom’s worst score is for tech support, at 7.5—a number it shares with Webex, and that is still the highest in the category. Zoom transcriptions are at 7.6, but that’s behind Microsoft Teams’ 7.9.
Because different kinds of offices do different kinds of meetings, the vendors in our results were sometimes odd. We aren’t surprised that video chat apps such as Facebook Messenger and Apple’s FaceTime didn’t make the cut. But for some reason, we have enough results from people who claimed to use the video calling option built into their Amazon Alexa-based devices, like the Echo Show, for work! But because it’s not remotely designed for such a thing, it’s no wonder Alexa calls rank at the very bottom of the results across the board. Our advice: Don’t use an Echo for work.
For more, read The Best Video Conferencing Software for 2022The Best Video Conferencing Software for 2022.
The PCMag Business Choice survey for Video Conferencing Services was in the field from March 14 to April 4, 2022. For more information on how our surveys are conducted, read the survey methodology.