Sam Deckert (Peak Insight)
Melbourne-centered Peak Insight secured a deal to deploy Cisco’s Webex platform to Melbourne-headquartered aged treatment and retirement companies provider McKenzie Aged Care.
Webex was deployed to support McKenzie’s change to hybrid and adaptable doing the job, streamline its undertaking management and coordinate workforce actions throughout the group. The tech was introduced in to make certain workers users are contactable at all moments.
McKenzie operates 17 nursing homes in Queensland, New South Wales and Victoria, employing some 2200 employees, including 120 in central corporate support features this sort of as finance, HR, procurement, IT and service desk.
“Working with McKenzie Aged Care, we understood that they were looking to simplify the complexity of their current on-premises movie conferencing natural environment by going to cloud infrastructure and a simplified vendor engagement, acquiring a single seller that could be relied on to provide all of their vital communications desires,” Peak Insight founder and principal marketing consultant Sam Deckert claimed.
Webex adds to McKenzie’s existing Cisco voice telephony method, which was also deployed by Peak Perception in 2019, bringing a layer of cloud-primarily based videoconferencing on top.
The COVID-19 pandemic also prompted the deployment, the place help employees ended up limited from checking out aged care residences, and McKenzie also experienced an rapid have to have to coordinate with several stakeholders on disaster calls, liaison with governing administration wellness officers and to determine Covid-secure protocols for its homes.
“We had been on the lookout for a online video conferencing platform that was stable, reputable and secure, and some thing that we could leverage with our current financial investment in our telephony system, and that was Webex by Cisco,” McKenzie Aged Treatment normal manager for ICT Peter Corrigan stated. “It’s genuinely prolonged our telephony program to develop into a real unified communications system.”
McKenzie Group PMO supervisor Sandy Foote said, “During the pandemic, our portfolio of tasks could have occur to a grinding halt. Utilizing Webex by Cisco enabled us to forge on.”
“It enabled us to converse throughout the enterprise speedily and to make superior conclusions together as a staff.”
With Webex extra, McKenzie also anticipated to forever lower its vacation spending budget by two-thirds considering the fact that a lot more conferences can run online. The corporation now also takes advantage of the tech for remote recruitment and onboarding, and to history e-understanding content that is used to teach staff members on upcoming procedure changes.
Peak Perception has experienced achievement in the aged care sector in the earlier, earning honours from Cisco in 2020 for a related undertaking involving Webex.
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